Call Center
This topic explains the three pages in the Call Center menu group. All three open a phone application inside the business panel, so you do not need to switch to another application.
Who can use these menus
The Call Center menu group appears only if the Call Center feature is active for your business. The platform operator activates this feature. If the feature is active, Admins, Supervisors, and Agents can open all three pages.
The three Call Center pages
The page names are in English and stay the same when your panel language is Indonesian.
| Page | Purpose |
|---|---|
| Call Center | A phone in the browser to make and receive calls. The page title contains the call center number that the platform operator set, for example Call Center 0361-3000131. |
| Call Center History | The call history. |
| Call Center Dashboard | A summary of call activity. |
Open the phone
- Open Call Center > Call Center.
- If the browser asks for permission to use the microphone, allow it. Without this permission, the other person cannot hear you.
- The phone application appears on the page and is ready to use.
Open the Call Center History and Call Center Dashboard pages the same way from the Call Center menu group.
Note the following:
- Access to the phone application is created for each user when the page opens, with the Name field in your profile.
- If the page fails to load, the application shows the message "Failed to get iframe url". Reload the page. If the same message keeps appearing, contact the platform operator.